Before sharing your personal information with PKPO, here's what you should know – what we collect, why we collect it, how long we keep it, and what your rights are.
How PKPO Protects Your Data and Privacy – Six Core Principles
Your personal information and financial transactions are secured with 256-bit SSL encryption. Data stored on our servers is protected to the same standard.
PKPO never sells your personal information to advertisers or third parties. Your data is used solely for service delivery and legal compliance.
PKPO only collects information that is necessary to operate its services. No unnecessary personal data is requested or gathered.
You may view, correct, or request deletion of your data at any time. Our support team will respond within a maximum of 7 business days.
PKPO's security infrastructure is audited by independent third-party experts every three months. Any vulnerabilities identified are resolved within 48 hours.
In the event of a data breach, affected members will be notified by email or SMS within 72 hours. Transparency is a core principle we stand by.
This Privacy Policy applies to all users of the PKPO (pkpo.best) website and mobile application. By browsing the site, creating an account, or using any of our services, you agree to this Privacy Policy.
PKPO collects two types of information — what you voluntarily provide, and data gathered automatically while you use the platform.
| Data Type | Example | Purpose of Collection |
|---|---|---|
| Identity Information | Full name, date of birth, national ID number | Identity Verification and Age Confirmation |
| Contact Information | Mobile number, email address | Account Security & Notifications |
| Financial Information | BKash/Nagad number, transaction history | Payment processing, AML compliance |
| Device Information | IP address, browser type, operating system | Security Monitoring & Fraud Prevention |
| Usage Data | Gaming history, login times, favorite games | Service Improvements & Personalized Offers |
| Cookie Information | Session Cookies, Preference Cookies | Improving Website Performance |
PKPO does not and will never collect your full bank account number, credit/debit card number, or PIN/password. If anyone ever asks you for this information, treat it as a scam attempt.
PKPO uses your data solely for legitimate purposes. No information is ever shared with third parties for advertising.
PKPO follows the highest industry standards to protect your data, with security measures in place at both the technical and operational level.
Please note, however, that no platform can guarantee 100% security on the internet. Use a strong password to protect your account and never share your login details with anyone.
PKPO uses cookies on its website and app. Cookies are small text files stored on your device that help improve platform performance.
As a PKPO user, you have important rights over your personal data — rights we respect and are committed to upholding.
You may request to view the information we hold about you at any time. Simply contact our support team.
You can request corrections to any inaccurate or outdated information – through your profile settings or by contacting support.
After closing your account, you may request deletion of your data beyond what is required by law.
You can request a download of your data in a machine-readable format.
You may request that we stop using your data for specific purposes, such as opting out of marketing messages.
If you have a concern about how your data is handled, you may raise it directly with PKPO or with the relevant regulatory authority.
PKPO does not retain your data longer than necessary. However, certain information must be kept for a defined period to meet legal obligations.
Once the retention period expires, data is permanently deleted and cannot be recovered.
PKPO's services are strictly for users aged 18 and above. We do not knowingly or unknowingly collect data from minors.
If we become aware that a person under the age of 18 has created an account, it will be immediately closed and all collected data will be permanently deleted.
If a parent believes their child has accidentally created an account, please contact support@pkpo.best — the issue will be resolved within 24 hours.
Privacy policies are not exactly a fun read — but for an online betting platform, this document matters more than most. Your personal identity and financial details are both involved. PKPO's Privacy Policy is written in plain language so every member can clearly understand how their information is being used.
One of the most common questions we get is: does PKPO sell my mobile number or bKash details? The answer is no – and it never will. Your mobile number is used exclusively for account verification, withdrawal confirmation, and security alerts. bKash or Nagad numbers are processed through the payment processor's system; PKPO does not store full payment details in its own database.
A common question we hear is: can I find out exactly what information PKPO holds about me? Absolutely. Under PKPO's data access policy, you can contact support and receive a full list of all data stored in your account within 7 business days. This level of transparency is what sets PKPO apart from other platforms.
It's natural to have concerns about the security of your payment information. PKPO never stores your complete payment details. All transactions go through a payment gateway, and PKPO's system retains only a transaction reference number and amount. This means that even in the event of a data leak, your financial information remains protected.
Cookies can be a confusing topic. Most of the cookies PKPO uses are functional — they keep your session active after login, remember your language preference, and similar things. PKPO does not use advertising cookies or cross-site tracking. You can disable cookies in your browser settings, but doing so will require you to log in every time you visit.
PKPO's policy on data breaches is clear. If a server leak or unauthorized access ever occurs, affected members will be notified by email and SMS within 72 hours. That notification will include details on which data was at risk and what steps to take. Most platforms stay silent on such incidents – PKPO puts transparency first.
PKPO's position on marketing communications is simple – if you don't want them, we won't send them. You can opt out of promotional emails or SMS at any time from your account settings. Only security-related messages (login alerts, withdrawal codes) will always be sent, as they are essential to keeping your account safe.
Many users ask what happens to their data after closing their account. When an account is closed, PKPO retains certain data for up to five years to meet legal obligations — primarily financial transaction records. All other personal data is deleted within six months. If you submit a deletion request earlier, anything beyond our legal retention requirements will be removed immediately.
Your Privacy Is Our Responsibility
For any questions or concerns about data protection, contact us at support@pkpo.best. Our team will respond within 7 business days.
Read the Responsible Gaming Guidelines →Everything You Want to Know About Privacy & the Platform
Open your account with confidence — read our Privacy Policy and know that PKPO is always committed to keeping your data safe.